I am not satisfied with the watch when I receive it , could I change it ?
Yes ,don’t tear apart the protected plastic, you can ship it back with normal shipping (EMS, or regular postal office),I will change other model once I receive it. You need to pay both shipping fee (back and ship again)
It’s better that we can solve the problem when you receive the QC pic and video.It’s not convenient to change the watch
I received my watch and the movement is not working. Why?
Check your video that we sent while Quality Control process. We never deliver dead watches, you can notice from the serial number on some models as well the pictures or videos from QC will be the exactly same as what you get. There are some possibilities:
You need to do big shake on your watch and do manual winding to fill the power in. Or
Since we both agree to declare small value to avoid customs issue and fees, there will not be treated as high value packages sometimes. So, it possibly caused by bounces or shakes while shipping process.
Does watch come with Box and papers ?
Usually only watch will be shipped, the box needs extra fee. For safety we will split the package for easy custom clearance.
Can I deny your QC if there is something that I don’t want to accept?
Please contact for further information if you have any questions about the QC pictures and videos. We will be glad to help you solve the problems.
How long for QC?
Mostly 2-5 days. But some factories delivery so slow , I will tell you when you order