FAQs – Ficotime

What payment you support?

coffce — Thu, 04 Jul 2024 03:19:51 +0000

We support PayPal (only friends and family accept , no goods and service ,no credit card . If your account doesn’t support friends and family ,please select other payment method )
Wise (it’s good for us ,low fees and easy to use )
Crypto (BTC , ETH ,USDT)
Bank Transfer
Western Union
Alipay

Will you give the payment service fee?

coffce — Thu, 04 Jul 2024 03:19:32 +0000

You need to pay the fee of your side .If you need to refund, we don’t reture the fee

Do you accept credit card?

coffce — Thu, 04 Jul 2024 03:19:15 +0000

We don’t support credit card now , if you have to pay in credit card , you can pay via wise with credit card.

My package has arrives in my country, but they want me to prove the price, what should I do ? (It only happens in some countries)

coffce — Thu, 04 Jul 2024 03:18:58 +0000

Simply contact us for this matter, usually they need a price and payment proofs. We will provide invoice of your package with any particular match amount with your package declaration. Just be calm and do not panic.

What if watch gets lost of seized at custom?

coffce — Thu, 04 Jul 2024 03:18:13 +0000

Once we make sure with shipping company .We will resend a new one to you if you pay insurance

What will you declare the package ?

coffce — Thu, 04 Jul 2024 03:17:55 +0000

We always declare as “bracelet” or “timer” or “gift”, we can’t mislead the declaration or else you won’t get anything. If you want us to declare any value (usually for experienced customers) just let us know. But if you don’t have experience, let us decide based on our experiences, usually we declare the value between $15 – $50.

I tracked my order and it seems there is no movement / strange status / clearance event etc. What should I do?

coffce — Thu, 04 Jul 2024 03:17:36 +0000

DO NOT CALL DHL, EMS or any logistic company related to your shipment for any reasons. Contact us, communicate and just relax. Keep in mind, sometimes we use regular postal office to make it safe, and mostly they are very slow. Do not panic, just relax, and contact us for any matters.

How to tracking?

coffce — Thu, 04 Jul 2024 03:11:29 +0000

Tracking number will be updated on your member center. As long as you got the tracking number, you will be able to track it by using the following website links:
https://www.17track.net/

How long for delivery?

coffce — Thu, 04 Jul 2024 03:11:10 +0000

For most countries, it’s around 15-20 days

Could I ship with FedEx

coffce — Thu, 04 Jul 2024 03:10:40 +0000

Now only USA UK Canada support FedEx , other countries is too risky to use FedEx