Frequently Asked Questions
Can I deny your QC if there is something that I don’t want to accept?
Please contact for further information if you have any questions about the QC pictures and videos. We will be glad to help you solve the problems.
Could I ship with FedEx
Now only USA UK Canada support FedEx , other countries is too risky to use FedEx
Do you accept credit card?
We don’t support credit card now , if you have to pay in credit card , you can pay via wise with credit card.
Does watch come with Box and papers ?
Usually only watch will be shipped, the box needs extra fee. For safety we will split the package for easy custom clearance.
How long for delivery?
For most countries, it’s around 15-20 days
How long for QC?
Mostly 2-5 days. But some factories delivery so slow , I will tell you when you order
How to tracking?
Tracking number will be updated on your member center. As long as you got the tracking number, you will be able to track it by using the following website links:
https://www.17track.net/
I am not satisfied with the watch when I receive it , could I change it ?
Yes ,don’t tear apart the protected plastic, you can ship it back with normal shipping (EMS, or regular postal office),I will change other model once I receive it. You need to pay both shipping fee (back and ship again)
It’s better that we can solve the problem when you receive the QC pic and video.It’s not convenient to change the watch
I received my watch and the movement is not working. Why?
Check your video that we sent while Quality Control process. We never deliver dead watches, you can notice from the serial number on some models as well the pictures or videos from QC will be the exactly same as what you get. There are some possibilities:
You need to do big shake on your watch and do manual winding to fill the power in. Or
Since we both agree to declare small value to avoid customs issue and fees, there will not be treated as high value packages sometimes. So, it possibly caused by bounces or shakes while shipping process.
I tracked my order and it seems there is no movement / strange status / clearance event etc. What should I do?
DO NOT CALL DHL, EMS or any logistic company related to your shipment for any reasons. Contact us, communicate and just relax. Keep in mind, sometimes we use regular postal office to make it safe, and mostly they are very slow. Do not panic, just relax, and contact us for any matters.